EDGE is a Business Performance Monitoring platform that provides Application Performance Monitoring (APM), Infrastructure Performance Monitoring (IPM), Device Monitoring (DM), Real User Monitoring (RUM), Synthetic Monitoring (SM), Transaction Monitoring (TM) and Log Monitoring (LM) capabilities, delivering real-time insights, actionable intelligence, predictive analytics and automated remediation that improve work culture and boost the performance of your people, processes and technology.
Since an organization’s performance on various indices is the aggregate performance of its people, processes and technology, EDGE helps organizations engineer all its pieces to fit better and perform better. With Edge, your organization will stay ahead of technology, customer and transaction issues, reduce downtime, optimize efficiency and grow bottom lines.
Increase your business growth with Edge.
- Acquire, aggregate and data, metrics and analytics on everything everywhere – People, Processes, Technology
- Break down silos, connect CXM strategies, harness cross-functional teams and create centers of excellence across the entire organization
- Measure and improve business efficiency & resource utilization based on objective performance data rather than subjective methods
- Put your technology operations on auto-pilot to minimize negative impact on transaction processing and customer experience
- Automate customer and merchant acquisition/engagement, revenue growth and loyalty strategies
- Implement data-driven digital ecosystem transformation and value chain strategies
- Stimulate transaction value and volume growth systematically to drive revenues
- Acquire and respond to marketing, customer and revenue insights and opportunities
- Align internal standards, SLAs with vendors, XLAs for customers with high level KPIs
- Accelerate software releases and segment-focused apps by making stability a hygiene factor
Cut costs while you improve your productivity
With our managed service packages, we’ll handle all the headaches for you. No more spending hours on the phone, playing vendor roulette while your systems are down. We’ve got you.