Performance Engineering for Data & Analytics – Data Lake

Strategic Uplift: Expanding Data Engineering for BI Growth

A pan-African bank gave its BI initiative a shot in the arm by growing their Data Engineering division. In discovery sessions with the new team, Nathan Claire’s data scientists presented the wealth of performance metrics captured by application performance monitoring solutions deployed by Nathan Claire.

Unified Insights: Metrics Across People, Processes, and Technology

These included metrics that objectively measured the performance of the full technology stack, the business services or processes executed on the technology, as well as the actions of the people (staff and customers) that initiated the processes. The combined team also articulated the various insights, inferences, scores and other ways that the data can be utilized to support decision-making and automation.

Implementation: ETL Integration into the Enterprise Data Lake

Assisted by Nathan Claire’s data scientists, the bank’s Data Engineering team deployed ETL processes that successfully enrich their data lake with the performance data on people, processes and technology.

lementation: ETL Integration into the Enterprise Data Lake

Outcome: Role-Based BI Reporting and Enhanced Decision-Making

The enriched data enables the delivery of BI reports to senior management and other stakeholders, tailored to their respective roles and perspectives, thereby improving visibility, decision quality, and organizational responsiveness.

The technology that we use to support you

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case studies

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Performance Engineering for HCM

Following a mind-stretching session with Nathan Claire’s performance engineers, the Human Capital Management (HCM) team of a large Insurance & Investment conglomerate sought to bring more objectivity to decisions around staffing, knowledge gaps, training, capacity planning, and performance appraisals using operational and application data.

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Performance Engineering for Branch Operations

The Board of a large bank with operations in West and Central Africa made a decision to invest more in digital channels and their management, in a bid to reduce OTC transactions to less than 20% of all transactions. To boost their return on the anticipated investments, Nathan Claire’s performance engineers recommended a scientific approach to the optimization of their workforce of over 2,500 tellers spread across their branch network.

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Performance Engineering for Risk Management

Following an Executive Briefing to a large financial institution operating in East and Southern Africa, the Chief Risk Officer requested dashboards that track specific risks across various aspects of their operations. These risks included unresolved technical problems on high risk or mission-critical applications, sustained transaction declines, issues with third-party integrations, and abnormal usage patterns.

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