Performance Engineering for Marketing

Objective: Transforming the Marketing Playbook into a Digital Twin

The marketing team of a large telco was exploring ideas to boost the effectiveness of its digital initiatives. Nathan Claire’s consultants worked with the client’s team to translate its marketing playbook into a digital twin that could be driven entirely by technology.

Real-Time Intelligence: Capturing Dynamic Market Signals

Secondly, our metrologists worked with the client to ensure that pertinent data was being acquired in real time. This data includes initial and trending market responses to announcements and marketing events, by geolocation, by device, by customer segment, by product or service, by value, by industry and other categories.

Contextual Enrichment: Integrating Disparate Data Sources

We also implemented a framework to enrich or supplement the primary data using information stored in disparate databases. The additional context provided is then used to generate and engage optimal lists of prospects for cross-selling and up-selling purposes.

Measurable Impact: Optimizing Spend and Validating Assumptions

The enriched data is further leveraged to measure the performance of promotions and activations, validate marketing assumptions—especially for personas and anti-personas—and generally improve the return on marketing expenditure.

The technology that we use to support you

JavaScript
TypeScript
Node.JS
React
Swift
Java
Objective-C
RxJava

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case studies

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Performance Engineering for HCM

Following a mind-stretching session with Nathan Claire’s performance engineers, the Human Capital Management (HCM) team of a large Insurance & Investment conglomerate sought to bring more objectivity to decisions around staffing, knowledge gaps, training, capacity planning, and performance appraisals using operational and application data.

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Performance Engineering for Branch Operations

The Board of a large bank with operations in West and Central Africa made a decision to invest more in digital channels and their management, in a bid to reduce OTC transactions to less than 20% of all transactions. To boost their return on the anticipated investments, Nathan Claire’s performance engineers recommended a scientific approach to the optimization of their workforce of over 2,500 tellers spread across their branch network.

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Performance Engineering for Risk Management

Following an Executive Briefing to a large financial institution operating in East and Southern Africa, the Chief Risk Officer requested dashboards that track specific risks across various aspects of their operations. These risks included unresolved technical problems on high risk or mission-critical applications, sustained transaction declines, issues with third-party integrations, and abnormal usage patterns.

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