Sales Associate – East Africa
- Application Deadline:
- October 04, 2024
- Department:
- Technical Sales
- Employment Type:
- Full Time
- Location:
- Hybrid (Nairobi)
- Reporting To:
- Account Manager, East and Southern Africa
Company Overview.
Nathan Claire Group is a leading Information Technology Consulting company that specializes in services supporting digital transformation. We are committed to delivering innovative solutions and cutting-edge technologies to our clients. As an Information Technology Consultant at Nathan Claire Group, you will have the opportunity to gain hands-on experience and work alongside industry professionals in a dynamic and fast-paced environment.
Perfomance Overview.
As Technical Sales Associate is responsible for supporting the sales process by combining technical expertise with strong communication and interpersonal skills. They play a crucial role in understanding customer needs, demonstrating the value of the company's technical products or services, and assisting in closing sales. This position involves working closely with the sales, marketing, and technical teams to achieve revenue goals and maintain customer satisfaction.
Responsibilities:
- Sales Support: Assist the sales team in identifying customer needs and providing appropriate technical solutions. Collaborate with customers to determine the best products or services that meet their requirements.
- Product Knowledge: Develop a deep understanding of the company’s products, technologies, and services to effectively communicate their benefits and features to customers.
- Customer Engagement: Engage with potential and existing customers through phone calls, emails, and in-person meetings to understand their challenges and offer suitable solutions.
- Technical Presentations: Conduct product demonstrations and technical presentations to prospective clients, showcasing how products or services can solve their problems and improve efficiency.
- Solution Design: Work with the technical team to design customized solutions that meet the unique needs of clients, providing detailed technical explanations when necessary.
- Proposal Development: Assist in preparing sales proposals, quotes, and contracts, ensuring that technical aspects are accurate and understandable to customers.
- Relationship Management: Build and maintain strong relationships with clients by providing excellent customer service and post-sales support, addressing any technical concerns or issues they may have.
- Market Research: Stay informed on industry trends, competitor offerings, and emerging technologies to help identify new business opportunities and provide strategic sales input.
- Cross-Department Collaboration: Collaborate with the product development, engineering, and marketing teams to ensure the right alignment between customer needs and product capabilities.
Requirements.
- Education: Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field is preferred.
- Experience: Previous experience in sales or customer service in a technical environment is a plus. Familiarity with software solutions or services is an advantage.
- Technical Expertise: Strong understanding of Software Solutions and services, with the ability to quickly learn new technologies or products.
- Sales Skills: Strong sales acumen with the ability to close deals, identify upsell opportunities, and build lasting client relationships.
- Communication: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical customers.
- Problem-Solving: Demonstrated ability to troubleshoot technical issues and offer tailored solutions to meet customer requirements.
- Time Management: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Technical Tools: Proficiency in using CRM systems, Microsoft Office Suite, and other technical or sales-related software.
Key Competencies:
- Customer-Focused
- Adaptable and Quick Learner
- Team Player
- Analytical Thinking
- Goal-Oriented
Additional Requirements:
- Willingness to travel as needed to meet with clients or attend industry events.
Duration and Compensation:
This is a full-time position. The consultant will receive compensation for their work in accordance with the company's policies.
How we hire our team
We like to keep things as simple as possible so we can get to what's really important - finding out more about you.
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01. Application and recruiter screen
The start of our application process is the same for all of our roles. We want to learn a bit about you through a casual conversation.
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02. First round interview
We love connecting with people who believe they'll make a difference. At this stage, an interview will help us both decide whether the interest is mutual.
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03. Task or challenge
Now it's time to apply your thinking to some real life situations. Whether it's completing a technical test, engaging in a role play or preparing a presentation to address a challenge - we want to see you in action.
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04. Final interview and offer
Once you've met the team, and we've gotten to know each other, it's time for us to both decide whether we're a match.
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