March 2025 Nathan Claire Africa Newsletter

Newsletter

Nathan Claire Africa x Versio.io: A Game-Changing Partnership

Nathan Claire Africa x Versio.io: A Game-Changing Partnership

We’re thrilled to announce our strategic partnership with Versio.io, a leader in IT automation, change management, and digital transformation. This collaboration marks a significant milestone in our mission to deliver cutting-edge IT solutions that drive efficiency, security, and operational resilience for businesses in the BFSI, healthcare, retail, and aviation sectors.

Versio.io’s advanced software platform inventories an organization’s entire IT landscape, providing deep visibility into identity access structures, security risks, and compliance gaps. By integrating Versio.io’s capabilities with our Edge APM, CXM, and RUM solutions, businesses can achieve unparalleled insights, optimize cloud environments, and enhance service delivery.

This partnership is a game-changer for organizations seeking to streamline digital operations and fortify their IT infrastructures. Stay tuned as we unveil new services and solutions with Versio.io!

Empowering Professionals: The Tower Bootcamp Success

Our commitment to knowledge sharing and professional growth was on full display at our latest Tower Performance Engineering Bootcamps, where over 200 industry professionals gained hands-on training in DevOps and Customer Experience (CX) optimization.

Led by our celebrated experts Amay Shay and Chibuzo Ene, the sessions provided participants with in-depth insights into scalable, high-performance digital architectures. The overwhelming positive feedback from attendees reinforces the value of such initiatives, and we are already working on providing even more impactful programs and valuable certifications.

We appreciate the continued enthusiasm for our training and look forward to empowering more professionals across industries with advanced skills in digital performance management.

Safaricom’s Visit: Strengthening Collaboration for CX Excellence

We were honored to host Safaricom during Customer Service Week, engaging in insightful discussions on innovation, digital transformation, and customer experience excellence.

Successful businesses don’t just serve customers—they create meaningful connections and lasting relationships. This visit reinforced our shared commitment to customer-first strategies and technological advancement in the African market.

This visit was particularly significant as Safaricom celebrated 24 years of business excellence. Their continued success in the telecommunications sector highlights the power of CX-driven digital transformation—a principle we also champion through our Edge APM, CX Monitoring, and RUM solutions. It was not just a celebration; it was a powerful reminder that customer satisfaction is a driving force behind business success.

We look forward to continuing this collaboration and exploring new ways to enhance service delivery and digital engagement.

Revolutionizing Digital Banking & Beyond: Edge – The Ultimate APM Solution

In today’s digital-first economy, seamless, high-performance applications are critical—whether in banking, healthcare, retail, or government and more. Enter Edge—a next-generation Performance Engineering solution designed to eliminate system inefficiencies, reduce downtime, and drive frictionless digital experiences.

Why Edge? By reducing operational inefficiencies, boosting system resilience, and enhancing customer engagement, Edge empowers organizations to stay competitive in an evolving digital landscape.

Let’s revolutionize business operations, customer interactions, and digital performance with Edge!

The technology that we use to support you

JavaScript
TypeScript
Node.JS
React
Swift
Java
Objective-C
RxJava

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case studies

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Performance Engineering for HCM

Following a mind-stretching session with Nathan Claire’s performance engineers, the Human Capital Management (HCM) team of a large Insurance & Investment conglomerate sought to bring more objectivity to decisions around staffing, knowledge gaps, training, capacity planning, and performance appraisals using operational and application data.

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Performance Engineering for Branch Operations

The Board of a large bank with operations in West and Central Africa made a decision to invest more in digital channels and their management, in a bid to reduce OTC transactions to less than 20% of all transactions. To boost their return on the anticipated investments, Nathan Claire’s performance engineers recommended a scientific approach to the optimization of their workforce of over 2,500 tellers spread across their branch network.

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Performance Engineering for Risk Management

Following an Executive Briefing to a large financial institution operating in East and Southern Africa, the Chief Risk Officer requested dashboards that track specific risks across various aspects of their operations. These risks included unresolved technical problems on high risk or mission-critical applications, sustained transaction declines, issues with third-party integrations, and abnormal usage patterns.

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