Performance Engineering Case Study

Following a mind-stretching session with Nathan Claire’s performance engineers, the Human Capital Management (HCM) team of a large Insurance & Investment conglomerate sought to bring more objectivity to decisions around staffing, knowledge gaps, training, capacity planning, and performance appraisals using operational and application data.

The Board of a large bank with operations in West and Central Africa made a decision to invest more in digital channels and their management, in a bid to reduce OTC transactions to less than 20% of all transactions. To boost their return on the anticipated investments, Nathan Claire’s performance engineers recommended a scientific approach to the optimization of their workforce of over 2,500 tellers spread across their branch network.

One of the leading banks in Africa shifted strategy from cloud to on-premise infrastructure to benefit from economies of scale. This necessitated improvements to their service management, infrastructure management, capacity planning and other policies that address ITIL considerations.

Following an Executive Briefing to a large financial institution operating in East and Southern Africa, the Chief Risk Officer requested dashboards that track specific risks across various aspects of their operations. These risks included unresolved technical problems on high risk or mission-critical applications, sustained transaction declines, issues with third-party integrations, and abnormal usage patterns.

An East African bank experienced a series of high impact problems within 5 days, causing transaction failure rates to spike to as much as 40% which led to both financial and reputation losses. In addition to refining early warning systems,

The marketing team of a large telco was exploring ideas to boost the effectiveness of its digital initiatives. Nathan Claire’s consultants worked with the client’s team to translate its marketing playbook into a digital twin that could be driven entirely by technology.

Following a Board-level decision to strategically improve customer experience, the CX team of a large pan-African bank held discovery sessions with Nathan Claire’s performance engineers to articulate a strategy …

A leading bank in West Africa decided to automate the resolution of high impact technology and transaction failures to improve overall service availability, improve and sustain customer experience, and protect various bottom lines.

A pan-African bank gave its BI initiative a shot in the arm by growing their Data Engineering division. In discovery sessions with the new team, Nathan Claire’s data scientists presented the wealth of performance metrics captured by application performance monitoring solutions deployed by Nathan Claire.